Contact our team
Our customer support specialists are here to handle questions and requests about NorthEdge AI with care and straightforward guidance. Whether you are considering the service, have just created an account, or already use the platform, every message is reviewed and directed to the appropriate support team.
Support contact options
Our support team provides practical guidance for account matters and everyday use of NorthEdge AI. Assistance is available Monday to Friday during Canadian Eastern Time business hours, while incoming requests are handled according to priority. Common topics include:
- Creating or confirming an account, updating personal details, and adjusting risk settings
- Using the platform or app, including assistance with technical issues
- Deposits, withdrawal requests, expected processing times, and available payment methods
- Platform capabilities, trading tools, AI-assisted features, and available strategies
- Feedback, feature requests, and suggestions for making the service better
- Other needs, including general questions and account-related assistance
Connect with our team
We work to keep your NorthEdge AI experience understandable, useful, and properly supported. Our approach is built around clear communication, transparency, and practical assistance. Depending on availability, you can contact us by form, email, or phone. Safeguarding your information and offering reliable help are central to our service.
Send an email:
Postal address: 100 King Street West, Toronto, ON M5X 1A9, Canada
Submit a support request
Complete the secure form below with the requested details so we can understand the issue and direct it to the appropriate team. Requests submitted on business days generally receive a reply within 24 hours, often sooner. For urgent technical issues, live chat is available Monday to Friday from 9 a.m. to 6 p.m. ET.