Notice on the Protection of Personal Information

NorthEdge AI considers careful management of your personal information an essential responsibility. This notice outlines the information we gather, the reasons and methods for using it, retention periods, and safeguards applied under Canadian privacy requirements.

1. Privacy governance and contact responsibility

Under relevant privacy laws, the website operator and the NorthEdge AI platform are responsible for managing your personal information. Our legal notices provide contact information and additional details. You can send privacy questions to our privacy officer.

2. Personal information collected

We collect and use only information reasonably needed to provide services, meet legal responsibilities and protect the platform. This may include:

  • Identification information: first name, last name and date of birth, used to establish your identity and confirm your age.
  • Contact information: email address, optional phone number, province or country of residence and, where applicable, mailing address.
  • Account and activity information: payment details, deposits, withdrawals and account-use records.
  • Technical and access information: IP address, browser and device characteristics, login times and connection logs.
  • Verification material: identification documents, address evidence or other records required for applicable KYC/AML checks.

We generally avoid collecting sensitive information, such as health details or religious beliefs, unless the law requires it or you expressly authorize us to do so.

3. Sources of personal information

We receive personal information through several protected interactions and communication channels:

  • Details you provide: for example, when opening an account, updating your profile, completing verification or reaching out to our team.
  • Details created through use: including cookies, server logs, analytics information and technical data transmitted by your device while using the platform.
  • Details received from other organizations: such as payment providers processing deposits or withdrawals, KYC/AML services or social-login providers when you authorize a connection.

4. Uses of personal information

We process personal information for specific, lawful purposes explained to you, including:

  • Opening, maintaining and operating your account, including the platform tools made available to you.
  • Administering and protecting payment activity, including deposits and withdrawals.
  • Handling support enquiries and offering appropriate assistance.
  • Complying with legal and regulatory responsibilities, including KYC, AML and tax obligations.
  • Protecting our systems and reducing fraud, improper use and cybersecurity exposure.
  • Evaluating and improving the platform and the user journey.
  • Providing promotional or educational communications only when you have opted in.

5. Legal grounds and permitted processing

  • Providing a service you request or taking requested steps before an agreement is formed.
  • Observing legal requirements, including obligations relating to anti-money laundering.
  • Pursuing legitimate operational interests, such as keeping the platform dependable and secure.
  • Acting on your express consent, including for optional features or marketing communications.

6. Circumstances for disclosure

We share information only where necessary and with providers or other recipients that have been appropriately assessed, such as:

  • Banks, financial institutions and payment processors involved in funding accounts or processing withdrawals.
  • Approved specialist providers that perform KYC/AML checks.
  • Cloud-hosting and technology suppliers operating under suitable data-processing terms.
  • Analytics and security providers that, where feasible, work with anonymized or pseudonymized information.
  • Professional advisers, including legal and tax professionals, when required for compliance or legal matters.
  • Courts and public authorities when disclosure is required by law or needed to protect legal interests.

We do not sell personal information or disclose it to third parties for their independent marketing or commercial activities.

7. Information handled outside Canada

Some suppliers, including cloud-hosting and analytics companies, may be located outside Canada. In those cases, we use safeguards intended to protect your information in line with applicable Canadian privacy requirements.

8. Personal information security

We apply technical and organizational measures designed to protect personal information, including:

  • Secure transmission protected by current safeguards, including TLS 1.3 or a subsequent version.
  • Strong encryption for stored sensitive information, including AES-256 where appropriate.
  • Scheduled security checks, penetration testing and reviews performed by independent specialists.
  • Ongoing detection of unusual activity and attempted unauthorized access.
  • Role-based permissions that restrict staff access to information needed for their duties.
  • Client funds held separately through regulated service providers.

Although no technology can remove all security threats, these measures are intended to materially lower the risk of unauthorized access or disclosure.

9. Information retention periods

We keep personal information only for the stated purpose or for the timeframe required by applicable law:

  • For as long as your account is active and the relevant contractual relationship continues.
  • After closure, for the period required by law, which may be 5–10 years for tax and regulatory documentation.
  • Where consent is the basis for processing, including marketing, until you withdraw that consent.

Once information is no longer needed, we securely erase it or anonymize it when appropriate.

10. Rights concerning your privacy

Depending on the circumstances, Canadian privacy law may give you the following rights concerning your personal information:

  • Request confirmation of whether we possess personal information about you.
  • Request correction of incorrect information or completion of an incomplete record.
  • Request erasure when no legal requirement obliges us to retain the information.
  • Request limits on processing where applicable law allows.
  • Receive information in a commonly used, structured and machine-readable format where portability rights apply.
  • Revoke consent for future processing whenever consent is the relevant legal basis.
  • File a complaint with the appropriate Canadian privacy or data-protection authority.

11. Cookies and related technologies

Cookies and comparable technologies allow the site to function, measure visitor activity and make the experience more useful. Essential cookies may operate as needed; analytics and advertising cookies are enabled only with consent. Further information is available in our separate cookie notice.

12. Updates to this notice

We may revise this notice periodically to reflect legal, regulatory or service changes. The latest version will be posted online, while significant updates may also be communicated by email or through the platform.

13. How to reach us about privacy

For privacy enquiries, rights requests or assistance interpreting this notice, contact us at $site_gmail or use the website contact form. Our privacy officer will review your request and respond within a reasonable timeframe.

When you access or use NorthEdge AI, you acknowledge that you have read this notice and agree to its terms.